Qualifications for Membership
Qualifications for Membership

Applicants for active and associated membership have to submit a copy of their registration with the Commercial Court or other relevant authority, certificate of their statistical or tax payment number and income and payments balance sheet for the previous year.

In addition, candidates for the active membership have to provide the copy of the form submitted to the Croatian Bureau of Statistics with statistical results of their tourism activities in the previous year and two letters of recommendation by UHPA active members.

To qualify as an active member, a business entity must operate as a travel agency and:
  • have all required licenses to function as a travel agency and have travel agency licence number,
  • sell travel services to the general public as its primary business,
  • comply with the UHPA Professional and ethical Code of conduct and agree to submit to the decisions of the UHPA Court of Arbitration, and apply General conditions for organization of trips and tours set by UHPA or apply their own conditions if they are more favourable to the travellers,
  • abide by the Collective agreement on salaries for employees working in travel agencies,
  • be physically located in Croatia.

Candidates for the associated membership, in addition to the above mentioned registration and financial documentation, have to give their signed consent on the implementation of UHPA Professional and ethical Code of conduct and agree to submit to the decisions of UHPA Court of Arbitration. Tour operators and travel agencies not registered in Croatia are also expected to submit a letter of recommendation by the official representative of the Croatian National Tourist Board in their country and list of their partners in Croatia authorizing UHPA to check their business relations with some of them.

The Board of Directors decides on admission of each candidate and, in case of a complaint, the UHPA Assembly makes a final decision.