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Members |
Members
Today, UHPA has 219 members who, in turn, have 433 offices in Croatia and abroad. Active members
are travel agencies, both tour operators and retailers, including all major and medium-size, as well as
140 small ones. Associate members are business entities,
other than Croatian travel agencies - tour operators or retailers, primarily engaged in providing
products or services to travel agencies or tourist directly located in Croatia or other countries.
Croatian members’ companies are either privately owned or, some of the major ones, privatized,
resulting from the economic reforms instituted in the country since 1990.
Most of the Croatian incoming travel agencies are ground operators, organizing tours, excursions and
cruises within Croatia and abroad for foreign tourists, or are professional congress, incentive, events
or destination management companies. Major agencies have developed their own branch office networks.
Larger agencies have 5-17 branch offices, while the medium-sized ones have an average of 2-4 offices each.
In 2006, 64.41% of travellers to Croatia arranged their own holidays, while 35.59% guests used tour
operator or travel agency services. Between 70 and 80% of these packages and bookings were organised or
serviced by UHPA member agencies.
Qualifications for active and associated membership
Applicants for active and associated membership have to submit a copy of their
registration with the Commercial Court or other relevant authority, certificate
of their statistical or tax payment number and income and payments balance sheet for the previous year.
In addition, candidates for the active membership have to provide the copy of the form submitted to the Croatian Bureau of Statistics
with statistical results of their tourism activities in the previous year and two letters of recommendation by UHPA active members.
To qualify as an active member, a business entity must operate as a travel agency and:
- have all required licenses to function as a travel agency and have travel agency licence number,
- sell travel services to the general public as its primary business,
- comply with the UHPA Professional and ethical Code of conduct and agree to submit to the decisions of the UHPA Court of
Arbitration, and apply General terms and conditions for organization of trips and tours set by UHPA or apply their own terms and conditions if they are more favourable to the travellers,
- abide by the Collective agreement on salaries for employees working in travel agencies,
- be physically located in Croatia.
Candidates for the associated membership, in addition to the above mentioned registration and financial
documentation, have to give their signed consent on the implementation of UHPA Professional and ethical
Code of conduct and agree to submit to the decisions of UHPA Court of Arbitration. Tour operators and
travel agencies not registered in Croatia are also expected to submit a letter of recommendation by
the official representative of the Croatian National Tourist Board in their country and list of their
partners in Croatia authorizing UHPA to check their business relations with some of them.
The Board of Directors decides on admission of each candidate and, in case of a complaint, the UHPA Assembly makes a final
decision.
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